Office Support Training at UMASS Lowell
The INCOME Program is a sector-based training for individuals with disabilities who are interested in office administration. Students learn employ-ability skills through classroom instruction, career exploration, on-the-job training and support. The program runs for 18 weeks and includes 120 hours of classroom instruction which covers topics such as:
- Introduction to Business
- Office Technologies
- Customer Service
- Professional Readiness
- Data Entry
- Alpha-numeric Filing
- MS Outlook, Word, Excel
- Downloading/Printing Batch Data
- Mail Room Operations
- Inventory/Re-ordering Supplies
- Telephone Support
- Greeting & Assisting Visitors
- Assembling Marketing Portfolios
The job development process begins during training where interns meet with their job developer(s) to understand career goals, transportation options, availability restrictions, to ultimately find the best possible job match. Once placed, we provide on-site Career Training for individuals to ensure the transition goes smoothly. The INCOME program also provides Video Resume services for each intern, see examples below.
See Our INCOME Graduates In Action (Video Resumes)
INCOME Photo Gallery
Office Support Professionals For Hire
Danielle Poirier, NASHUA
Professional Summary: Danielle is currently employed as an Administrative Assistant at the Adult Learning Center of Nashua. While employed here, she completed a paid 16-week internship hosted by BAE Systems where she was responsible for overseeing various projects within several departments. Danielle is an enthusiastic-quick learner who is focused on continuous performance improvements. She is highly motivated, creative problem solver and has a broad knowledge of Microsoft applications.
Skills and Abilities: Copying, Filing, Scanning, Data Entry, Alpha-Numeric Filing, MS Office Skills, Mail Room Operations, Teamwork, Time Management, and Problem Solving.
Professional Characteristics: Dependable, Enthusiastic, Dedicated, Hardworking, Caring and Motivated.
Job Goal: Office Support, Data Entry, Mail Room Operations up to 20 hours per week.
Geoff Hamer, MANCHESTER
Professional Summary: Geoff received his Diploma from Manchester West High School. Geoff worked as Front End Grocery Bagger/Stocking/Customer Service for Stop & Shop in Manchester where he received a 5-year Award. Geoff recently completed an Office Support Training Program (INCOME) where he worked for Anthem Blue Cross Blue Shield as a Sales Support Administrative Intern where he was recognized for his accelerated learning pace, office technology competency, multi-tasking and the contributions he made to the department where he worked.
Skills & Abilities: MS Office Skills, Data Entry, Multi-tasking, Detail-Oriented, Customer Service, Mail Distribution, Scanning/Copying, and Website Design.
Professional Characteristics: “Geoff was always willing to offer his assistance, had a positive attitude and a good sense of humor. He developed an excellent rapport with the employees he worked closely with and he was a very pleasant addition to our team.” – Laura Withers, Manager, Small Business Sales Support, Anthem Blue Cross Blue Shield
Job Goal: Office Support, Data Entry or Mail Room Operations up to 20 hours per week
Sean Chadwick, NASHUA
Professional Summary: Sean completed 2 years of undergraduate study at Curry College. He graduated from an Office Support Training Program (INCOME) where he completed an internship with the Nashua Mayor’s Office in the communications department. Sean was praised for his “Great work ethic, accuracy…” and was also “...a joy to have in the office.” He also worked as an Event Specialist for Advantage Sales & Marketing, a Merchandise Demonstrator at BJ’s Wholesale, and continues to work at Market Basket in the Front End department. Sean is an active participant in the community and enjoys singing in two group choirs.
Skills & Abilities: MS Office Skills, Outstanding Problem Solver, Excellent Communicator, Strong Collaborator, Independent Worker with Initiative.
Professional Characteristics: “Attention to detail and accuracy are essential qualities that Sean brings to the team. He has been an asset to the office and has proven to be a very responsible, accurate and capable assistant.” - Carolyn Mortellaro, Communications Director, City of Nashua, Mayor’s Office.
Job Goal: Office Administrative Support, Reception, Customer Service
Shilo Allard, NASHUA
Professional Summary: Shilo graduated from ConVal Regional High School. He completed the Office Support Training Program (INCOME) and worked as a Finance Operations Intern at BAE Systems in Nashua. He was acknowledged for increasing productivity by reducing backlog and highlighting contracts that required additional research. Shilo was also responsible for verifying accuracy of cost and billing information in Oracle while maintaining a paper-based program cost and billing document filing system. In addition, Shilo worked at Target as a Sales Associate where he was recognized by management for his superior customer service skills. He also participates in volunteer Office Support opportunities at The PLUS Company.
Skills & Abilities: MS Office Skills, Data Entry, Superior Customer Service Skills, Communication, Knowledge of various software applications including Oracle ERP, Microsoft Access and internal web-based systems
Professional Characteristics: “Shilo was a pleasure to work with in the office; always kind and courteous to his coworkers. He learned our systems very easily and was then able to take on more complicated tasks that required additional research and attention to detail.” - Michelle Cyr, Billings Supervisor, BAE Systems
Job Goal: Office Support, Reception, Data Entry, Customer Service, Retail Operations, up to 20 hours per week